Jean London

OUR PRODUCTS

• On all handmade to order pieces, we advise 2-4 weeks production time from date of order to date of delivery.
• Orders in stock are typically processed within 5-7 business days
• If you require your piece for a particular date, simply let us know at checkout. Of course, we will do our best to try and make it happen.
• Engravings add an additional two weeks to production time.

CUSTOMS & TAXES

• When it comes to full price items, all import tax, customs and duties are already included.

RING RESIZING

We’re big on craft and customisation at Jean, so all our captivating rings are hand-made to order. We use the detailed measurements listed on each product page to create these pieces, however if you want to change the ring size after receiving your ring, just get in touch. Simply contact our orders team at info@jean-london.com within 7 days of receipt, and we will take care of the rest. Please note, we charge a minimum craftsmanship fee of £70 plus shipping for any requested resizing. Or if you prefer, you can visit your local jeweller for regular ring size changes.

REPAIR AND WARRANTY

All Jean jewellery bought through our website comes with a 1 year warranty from the exact date of purchase. Within this year, we can replace any damaged pieces as a result of a manufacturing fault. This will be free of charge.

Our warranty does not cover:

• Everyday wear and tear, including scratches or damage caused by improper use and storage.
• Loss and accidental damage (such as gemstone chip)
• Chain breakage occurring any time after 1 month of purchase - chains are subjected to more friction and pressure caused by everyday use, excessive pulling or accidental crushing. And these can lead to breakages.
• Items which have been repaired, modified or altered by another jeweller.
• Items bought via third party retailers.

We also offer a repairs service for any pieces damaged outside of the warranty limits. To find out more about this service, send an email to our repairs team at orders@jean-london.com with the following information:

• An image of your piece showing the fault.
• Your original order number / proof of purchase.

T&Cs for SAMPLE, ARCHIVE + 'LAST CHANCE TO BUY' PRODUCTS

All sales of sample, archive and 'last chance to buy' products are sold exactly as seen. This means they are not eligible for returns/exchanges.

All sample sale, archive and 'last chance to buy' orders may be subject to additional customs or import duties and taxes once they arrive at their destination. These charges are payable by the customer and not Jean.

You will be contacted by a third-party company to pay for any customs fees.

If you deny the shipment due to duties and other fees, the package will be sent back to us and you will be refunded for the order - after deducting shipping and restocking fees.